When did the United Nations adopt the guidelines for consumer protection?

1

(a)

1983

(b)

1984

(c)

1985

(d)

1986

At international level, this has become the foundation for consumer movement

1

(a)

Consumers international

(b)

COPRA

(c)

Consumer forum

(d)

None of the above

Because of this right, rules have been made so that the manufacturer displays all the information relating to the commodity

1

(a)

Right to choose

(b)

Right to be heard

(c)

Right to seek redressal

(d)

Right to be informed

Consumers have the right to be protected against any danger cause by goods like electrical goods and pressure cookers. The right referred here is 

1

(a)

Right to seek redressal

(b)

Right to be heard

(c)

Right to safety

(d)

Right to consumer education

Consumer movement in India has led to the formation of various organization locality known as

1

(a)

Consumer protection council

(b)

COPRA

(c)

Resident welfare association (RWA)

(d)

None of them

What information one should check before buying any packed food?

1

(a)

Before buying any packed food, one should check the information related to ingredients used, price, batch number, manufacturing date, expiry date and address of the manufacturer.

Why should manufacturers or producers display information on the label of products?

1

(a)

Manufacturers or producers should display the information because consumers have the right to be informed about the particulars of goods and services that they purchase.

How does MRP benefits a consumer?

1

(a)

No seller has the right to sell any good more than the MRP. If someone does so, then one can protest or complaint to the respective department.

Which logo would you like to see while purchasing a tin of edible oil?

1

(a)

Agmark

Which logo will you like to see on the electric heater to be sure of its quality?

1

(a)

ISI

When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

1

(a) False

(b) True

It is worthwhile to move to consumer courts only if the damages incurred are of high value.

1

(a) True

(b) False

Hallmark is the certification maintained for standardisation of jewellery.

1

(a) False

(b) True

The consumer redressal process is very simple and quick.

1

(a) False

(b) True

A consumer has the right to get compensation depending on the degree of the damage.

1

(a) False

(b) True

Find out any case of accident or negligence from people around you, where you think that the responsibility lay with the producer. Discuss.

3

(a)

Explain any five rights of a consumer under the Consumer Protection Act, 1986.

5

(a)

Explain any five responsibilities of a consumer.

5

(a)

State any five achievements of the consumer movement in India.

5

(a)

What are Consumer Protection Councils (CPCs)? What are the main activities of the CPCs?

5

(a)