Name the function of management under which employees are guided and inspired.

1

(a)

Directing

Explain in one sentence, how directing initiates action in management.

1

(a)

Directing helps to initiate action by guiding and instructing people in the organisation towards the attainment of desired objectives,

Directing is undoubtedly an important function of management. Do you agree?

1

(a)

Yes, as a managers get all work done smoothly and successfully through effective direction.

 

Is directing necessary at the planning stage? Give reason in support of your answer.

1

(a)

No, directing is not necessary at planning stage, It is necessary at execution/operational stage

How does direting brings stability and balance?

1

(a)

Directing function instructs, guides, supervises and inspires the subordinates in such a manner that it maintains balance between individual and organisational goals.

Suraj works as a manager in 'Ignite Ltd'. He has been given the 'Best employee award', The reason for such award is that he has been able to integrate group efforts and has been able to get the maximum out of his subordinate by attaining their willing co-operation. For this, he stimulates and inspires people at work, Provide necessary financial and non-financial incentives. He listens to his employees and handles conflict.
He consults other before communication. His qualities like initiative. Self-confidence, social, has helped him to achieve achievements of objectives of the organisation
(i) What function is performed effectively by Suraj.
(ii) Identify the various elements of it.

1

(a)

(i) Directing
(ii) Supervising, motivation, leadership and communication

Who serves as a link between management and worker?

1

(a)

Supervisor.

Why is it said that 'the supervisor is a link between management and the operative employees?

1

(a)

The supervisor is a link between workers and management because he conveys management's idea's and instruction to the workers, on the one hand and workers' problems and suggestion to the management on the other

What do you understand by wheel form of communication network?

1

(a)

It represents communication of subordinates with their superior but not among themselves

What type of communication is represented through a circular network?

1

(a)

It represents formal communication between two adjoining persons in a circular communication path

What type of communication is represented through free flow communication network

1

(a)

It represents formal communication with one another freely and quickly

Name the communication barrier in which message is 
(i) Decoded differently by different people
(ii) Understood differently due to different state of mind of sender and receiver

1

(a)

(i) Semantic barrier
(ii) Psychological barrier

An element of the directing function seeks to provide inducement to employees to act in a particular manner. Name this element. Can this inducement be in a negative manner also if so give examples.

1

(a)

The element is motivation
Negative inducements can be given in the form of transfers, stoppage of increments.

In Maslow’s need hierarchy identify the needs which can be satisfied with financial incentives and also those which can be satisfied with non financial incentives?

1

(a)

Needs which can be satisfied with financial incentives are physiological needs & safety & security needs. Needs satisfied by non financial incentives esteem & self actualization.

Narainmurthy and J R D Tata are leaders of great status and eminence. Why do you think these role was critical in building their organisation’s fortunes?

1

(a)

Leadership critical to an organisation because
(i) Influence of behaviour
(ii) Interpersonal relationship
(iii) Introducing changes
(iv) Conflict handler.
(v) Training to subordinates.

Give two functions of a supervisor.

1

(a)

1) Planning the work
2) Issuing order

Give the motivational process

1

(a)

Delegation is a useful technique of directing. It is a means of sharing authority with a subordinate and providing him an opportunity to learn

Explain informal leaders.

1

(a)

Informal leaders are those who don’t have formal authority over three followers.

How are managerial and leadership qualities interrelated.

1

(a)

Both manager and the leaders have the following common qualities :-
1. Physical activities
2. Intelligence
3. Motivation drive
4. Fore sightedness 

Give the communication process.

1

(a)

Communicator
1. Message
2. Encoding
3. Communication Channel
4. Receiver
5. Decoding
6. Feed back.

What are the classification of vertical communication. Give example?

3

(a)

A type or communication satisfies social and psychological needs of employees? Name this type of communication. Why is it beneficial to an organisation?

3

(a)

Name the element of directing under which
(i) The manager oversees the workers activities.
(ii) The manager shares informations with subordinates.
(iii) The manager assures that workers needs will be taken care of
(iv) The managers attempt to influence his subordinates.

4

(a)

Ayesha Ltd assures their employees that in spite of the recession, no worker will be retrenched from work
(i) Identify the type if incentive offered.
(ii) Explain two more incentives of the same type.

4

(a)

'Money is not the only motivator', Then, what else is required to motivate employees? Explain

4

(a)

'Directing is the heart of management process' Do you agree? Give four reasons in support of your answer.

6

(a)

Explain the following non-financial incentives
(i) Status
(ii) Organisational climate
(iii) Career advancement opportunities

6

(a)