12th Standard CBSE Business Studies Model Question paper

Class 12th Business Studies - Consumer Protection Case Study Questions and Answers 2022 - 2023

By QB365 on 08 Sep, 2022

QB365 provides a detailed and simple solution for every Possible Case Study Questions in Class 12 Business Studies Subject - Consumer Protection, CBSE. It will help Students to get more practice questions, Students can Practice these question papers in addition to score best marks.

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Consumer Protection Case Study Questions With Answer Key

12th Standard CBSE

Business Studies

Time : 00:15:00 Hrs

Total Marks : 0

Case Study

Piyali purchased an ISI marked Heater from Bharti Appliances. She made Cash Payment. But failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shop keeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
1. Identify the Right of the consumer as referred to in the above paragraph.

(a) Right to be Informed

(b) Right to Safety

(c) Right to be Heard

(d) Right to Choose

2. Identify the responsibility of the consumer referred in the above case.

(a) Quality Conscious

(b) Must Obtain Cash Memo

(c) Cautious Consumer

(d) Ready to Lodge Complaint

3. Piyali cannot lodge a complaint against the shopkeeper. Why?

(a) She do not have the right

(b) She was aware of the fact

(c) She do not have the Cash Memo

(d) She was happy with the product

Under which Act Piyali can seek to protect her rights being a consumer?

(a) Consumer Protection Act,1986

(b) Consumer Protection Act,1968

(c) The Indian Contract Act,1872

(d) The competition Act,2002

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Answers

Consumer Protection Case Study Questions With Answer Key Answer Keys

Case Study

1. (b) Right to Safety
2. (b) Must Obtain Cash Memo
3. (c) She do not have the Cash Memo
4. (a) Consumer Protection Act,1986

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